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Terms & Conditions

Louby Lou Wools terms and conditions apply to all orders for products placed with us through this website, by email, telephone, post or fax.  Please read them carefully before ordering from us.  These terms and conditions do not affect your statutory rights.

Product Description

All the product information on is accurate to the best of our knowledge.  However, we cannot guarantee that all product descriptions are current and error free.  We will correct errors as soon as they are brought to our attention.  Colour names and images are for information only.  The actual colour may vary from the displayed image due to differing computer screen display characteristice.  If a product you order is not as described, you can return the Goods to us in an unused re-saleable condition for a refund (please see our Refunds & Cancellations Policy.


Louby Lou Wools prices are set out on our website and are in Pounds Sterling.  Delivery charges that apply will be itemised before completion of your order and are dependent on the delivery address you have supplied and the weight of the products you have ordered.

Whilst we try to ensure that all prices are accurate, mistakes can sometimes occur.  If we discover an error in the price of products you have ordered before dispatcting your order, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as being cancelled.  If the order is cancelled, we will refund any money which we have taken from you.

Acceptance of your Order

Louby Lou Wools must receive payment of the full price of the products and the delivery charges before accepting your order.  Louby Lou Wools reserve the right to refuse your order or to restrict the number of products you may order. If you place an order by email you will be contacted by telephone to confirm the purchase and payment method.  Louby Lou Wools will not process payment until the goods are ready to be despatched or collected.


All goods must be paid in full prior to your receiving of the item, either by cash, cheque or credit/debit card.  Louby Lou Wools makes no additional charge for payment by credit card.  Louby Lou Wools also allow for orders over the phone using a credit/debit card.


All orders are subject to availability.  if Louby Lou Wools are unable to deliver a chosen item we will contact you and either refund the full amount, where payment has been taken or offer a suitable alternative to the item in question where appropriate.


Louby Lou Wools use recognised carriers for delivery, but accept responsibility for mistakes those carriers may make, however we will make every effort to inform you if your order is delayed.

We will deliver products ordered by you to the address you provide us with.  You will not become the owner of the products until they have been delivered to you, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.  In the event of any delay you, the customer will be entitled to cancel the order within 24 hours of being notified if the revised delivery date is not acceptable to you.

Subject to the right of consumers under The Consumer Protection (Distance Selling) Regulations 2000.  Louby Lou Wools does not accept liability for the suitability or specification of the goods.

Refund and Cancellations Policy

Your right to Cancel:  Under The (British) Consumer Protection (Distance Selling) Regulations 2000. you have the right to cancel an order within seven days - starting from the day after you take delivery of the goods.  This only applies if the goods are in their original condition and original packaging and returned to Louby Lou Wools at the address below (excluding knitting patterns and books).

If you wish to cancel your order, please call or email us immediately on 07398 530370 .  If you have already received your order package the product(s) and return them to us.  Goods returned must be accompanied by  a copy of the original receipt, order number, your email address, phone number and delivery address along with a brief explantion of the reason for returning and your credit/debit card details.  [Louby Lou Wools are not responsible for lost or uninsured packages and we will charge you our direct costs of recovering the lost/damaged product(s)].  Louby Lou Wools recommend that you use an insured courier service when returning product(s) to us as we will not accept proof of postage as proof of delivery.  Louby Lou Wools do not accept liability for any damage caused to the product(s) during transit.

Louby Lou Wools will refund the price of the product(s) within 28 days of receipt of the retuned item(s) in good order.  Please confirm credit/debit cared details in return correspondence.

Complaints and Liability

All complaints should be addressed to Louby Lou Wools on 07398 530370 .  If the products received are not as ordered, are damaged, defective or unsuitable you should contact us within 7 days of delivery.  We will replace the incorrect, damaged or defective products, credit the price and delivery charges of the affected items to your credit/debit card.

if you do not receive the item you orderd you should notify ys by email or telephone within 28 days fo the date of your order.

Privacy Policy

Louby Lou Wools does not disclose buyers information to third parties.

Copyright and Trademarks Notice

The copyright in the design, text, graphics, selection and arrangement of this web site and its pages and downloadable files belongs absolutely to Louby Lou Wools or ist content and technology providers.  You may reproduce and print off parts of this web site only for the purpose of selecting and beginning the order process for our products.  All other use is prohibited without our prior written consent.

The trademarks, logos and service marks (collectively "the trademarks") displayed on our website and in our literature (whether registered or unregistered) are and shall remain the property of their respective owners.  Nothing contained in our website or literature shall be construed as granting any licence or right to use any trademark displayed in our website or literature without the prior written consent of the relevant trademark owner.  Your misuse or infringement of any of the trademarks displayed in our website or literature is strictly prohibited.


This website and its contents are provided to you on an "as is" basis.  We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses.  We, our employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website or the products sold on this website.

Louby Lou Wools do not limit our liability for death or personal injury caused by our negligence or any rights you may have as a consumer to the extent that such liability and rights may not be excluded under applicable law.


If any of these terms and conditions are unenforceable it shall not affect the enforceability of the rest of these terms and conditions.

No Variation or Respresentation

Other than as provided in these terms and conditions, nothing said by our sales personnel shall amount to a variation of these terms and conditions or a representation about the nature or quality of our product.

Thirs Party Rights

Nothing in these terms and conditions shall give any person who is not a party to the contract any benefit or any right ot enforce any of the terms of the contract.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law of England.

Contacting us

If you have any suggestions or comments please telephone 07398 530370 .

Returns Address: Louby Lou Wools, 8 Lodge Lane, Nettleham, Lincoln LN2 2RS




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